We accept returns within 30 days of purchase. Returns on items valued over $50 are FREE, to return items valued $49.99 and under you may purchase a shipping label from the carrier of your choice.

To start the return process please contact us at returns@zsales.net

All returns are subject to inspection and must meet the following requirements:

• Products must be returned with all the original manufacturer’s packaging and box contents, undamaged and unmarked. This includes box inserts, accessories, and warranty card.

• UPC codes must not be cut from the packaging.

• All products must be mailed inside an outer box/container and adequately protected from damage during transit.

• All free gifts must be returned with the main item. In the event that these free gifts are not returned, the value of those items will be deducted from your refund.

Once the item is returned to us and passes inspection, you will receive an email notification that your return has been processed. Any refund will be issued within 3 to 5 business days. Please allow 7 to 10 days for a refund to show in your account or on your credit card. Z-Sales LLC reserves the right to refuse returns, refunds and/or charge a restocking fee for any product that does not comply with the information found in this return policy.

Holiday returns

We understand that every gift can't be perfect. Shop with the comfort of our courteous holiday Extended Return Policy. Items purchased from 11/1 - 12/25 can be returned until 1/31. All other return conditions still apply.

*Note: all returned items must reach us by 1/31 to be considered for our policy.

Is your item damaged?

If your order has been noticeably damaged in transit, we strongly recommend that you refuse delivery and notify us immediately. Claims for missing items or items damaged in transit must be made within 48 hours of delivery. If there is carrier damage, please contact returns@zsales.net with your order number and a description of the damage.

What cannot be returned?

All Final Sale merchandise cannot be returned.

The following items are nonreturnable and cannot be returned once the packaging has been opened:

• Shaving equipment & personal care products (due to NY Health Dept. reg.)

• Printers, once toner has been installed

• Air conditioners

• Interactive whiteboards

• A purchase with UPC code cut off the package

• Gifts cards (both physical and electronic)